EULA

Hello again!

This is our EULA (End User License Agreement) page. It’s where we set out the terms of our legal licensing arrangements between us, Clario, and you, our lovely subscriber.

Now, it might all appear a little complicated but these documents are important, so please take a look. As always, just get in touch with us if you have any questions.

CLARIO SERVICES

END USER LICENSE AGREEMENT

Effective date: 18.10.2023 (revised)

PLEASE READ THIS END USER LICENSE AGREEMENT CAREFULLY BEFORE USING OUR SERVICES. BY INSTALLING, ACCESSING, OR USING ANY OF THE SERVICES PROVIDED BY OUR COMPANY, YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT USE THE SERVICES.

SCOPE OF AGREEMENT

This End User License Agreement ("EULA") is a legal agreement between you, or any entity or individual you represent ("User" or “You”) and Clario Tech DMCC, with its principal office at Jumeirah Lakes Towers, Dubai, UAE ("Licensor" or “Company”). This EULA applies to multiple services provided by the Company under various names, collectively referred to as the “Services”. Each Service may be identified by its respective name, which will be specified within the specific section corresponding to that Service.

AGE OF CONSENT AND NOTICE TO PARENTS/GUARDIANS

Age of consent. By accepting this Agreement and installing, accessing, or otherwise using our Services, you represent and warrant that you are at least 16 years of age. If you are under the age of 16, you may only use the Services with the involvement and consent of a parent or legal guardian.

Notice to Parents/Guardians: If you are a parent or legal guardian permitting a minor to use our Services, you agree to be fully responsible for that minor's use of the Services. You acknowledge that some content or features within the Services may not be suitable for minors, and you are responsible for implementing appropriate parental controls and supervision to ensure that the services are used in a manner consistent with this Agreement and any applicable laws. For more information, you may contact us at legal@weareclario.com.

1. GRANT OF LICENSE

Subject to the terms and conditions of this Agreement, Licensor grants you a non-exclusive, non-transferable license to use the Services. You may not copy, modify, distribute, sell, or transfer the Services or any portion thereof, as well as reverse engineer, decompile, or disassemble the Services.

It is forbidden to lease, lend, loan, use for timesharing, sell, resell, charge for, market, license, sublicense, distribute, or otherwise grant to any person or entity any right to a subscription plan without the Licensor’s prior written consent, except as expressly provided herein, and that any attempt to do so in any other way shall render the license null and void. Licensor reserves the right to withdraw any such consent (or part thereof) for any reason and without notice and to demand you to immediately cease any activity in respect of which permission is withdrawn.

2. PREMIUM SERVICES

Upon purchase of any of our Premium Services, you are eligible for support of a live specialist available 365 days a year, 24 hours a day.

2.1. General Tech Services

Features of the General Tech Services may include any of the following:

1. User's OS Installation and Adjustmen
2. Data Transfer, Operating System update
3. Secure Data Backup, Account Management
4. Security and Privacy Protection Configuration
5. Semiannual Maintenance, New Mac QuickStart
6. User's OS Setup and Troubleshooting
7. Drive Space Issues Resolution
8. Passwords Troubleshooting
9. Network Connection Troubleshooting
10. iCloud Issues Troubleshooting
11. Local Network Creation and Troubleshooting
12. Boot Issues Troubleshooting
13. Battery Power Saver, User's Hardware Setup and Troubleshooting
14. Peripherals, Apps-Related Issues Fix
15. Mailbox Cleanup, Software Issues Checkup and Fix
16. Ads-free Browsing Configuration
17. Browser Optimization
18. Personal Tech Expert Consultation
19. Tech Coaching

The Services described above is limited to the list above and cannot be done if beyond its scope. The issue cannot be resolved or can be resolved only partially, if it is beyond the Licensor’s responsibility or capability, for example:

1. The issue is caused by a hardware failure
2. The issue is on the vendor's side of the OS, an application, or a plugin
3. The issue is caused by the internet service provider failure
4. The issue relates to the pirated software
5. The issue relates to the end-of-lifetime or end-of-support software
6. The issue requires specific vendor’s expertise

2.2. SERVICES FOR SMART HOME DEVICES

Features of the Services for Smart Devices may include any of the following:

1. Smart home devices initial setup
2. Configuration of security and privacy for smart home devices
3. Connectivity issues resolution
4. Website, or a firewall blocking your internet connection
5. Smart home devices troubleshooting
6. Smart home devices usage guide

The categories of smart home devices that are under the coverage:

1. Vacuums & Surface Care (vacuum cleaners, window cleaners, etc)
2. Kitchen Appliances (kettles, cookers, etc)
3. Air Conditioning Appliances (purifiers, humidifiers, heaters, etc)
4. Wearable electronics (smart watches, smart bands, etc)
5. Power Supply (smart plugs, switches, etc)
6. Lightings (bulbs, etc)
7. Home Security (doorbells, IP cameras, locks, etc)
8. Health & Personal Care (toothbrushes, scales, etc)
9. Cars (players, cameras, GPS trackers, etc)
10. Office Supply (printers, projectors, etc)
11. Household Appliances (laundry, thermostats, etc)
12. TV (tv boxes, remotes, etc)
13. Devices for Hobbies (drones, toys, vehicles)
14. Other

2.3. TYPES OF SUBSCRIPTIONS OF PREMIUM SERVICES

Regular Plans

1-month plan - this is a one-month plan that covers from one to three computers. There are two types of 1-month plan:

1. Standard - this plan covers one User's computer and all devices (iPad & Tablets, iPhone & Smartphones).
2. Premium - this plan covers three User’s computers and all devices (iPad & Tablets, iPhone & Smartphones).

6-month plan - this is a six-month subscription plan, which covers three User’s computers and all devices (iPad & Tablets, iPhone & Smartphones).

12-month plan - this is a year subscription plan, which covers three User’s computers and all devices (iPad & Tablets, iPhone & Smartphones).

24-month plan - this is a two-year subscription plan, which covers from three to five User’s computers and all devices (iPad & Tablets, iPhone & Smartphones).

Please note that these subscription plans will be prolonged automatically after the end of each subscription period. You can cancel your subscription at any time.

Long-term Plans

36-month plan - this is a three-year plan which covers from three to five User’s computers and all devices (iPad & Tablets, iPhone & Smartphones).

60-month plan - this is a five-year plan which covers five User’s computers and all devices (iPad & Tablets, iPhone & Smartphones).

60-month advanced plan - this is a five-year plan which covers five User’s computers and all devices (iPad & Tablets, iPhone & Smartphones, including Smart Home Devices)

Free Options

Free Fix - this is a one-time servicing session that is provided free of charge on certain occasions by the decision of the company. Free fix covers only one computer and covers a limited number of issues.

These plans will end after the subscription period expires and will not include any automatic prolongation charges.

Premium Services for Smart Home Devices

1-month plan - this is a monthly subscription which covers all User’s smart home devices (personal computers are not covered).

12-month plan - this a year subscription plan which covers all customer’s smart home devices (personal computers are not covered).

Please note that these subscription plans will be prolonged automatically for the next period. The devices that are under coverage are listed in the Description of the service paragraph.

3. OTHER SERVICES THAT MAY BE PROVIDED BY THE COMPANY

Scope of service: The Company may offer you a service (“GoInvisible”) that involves searching and identifying personal information related to you and, upon your explicit request and consent, submitting requests to data brokers to delete or remove your information from their databases. When we mention data brokers, we are referring to organizations that gather, assess, and/or trade in large quantities of your personal data, either selling it to third parties or utilizing it for their own financial gain, frequently without obtaining your explicit consent.

It is your responsibility to provide accurate and up-to-date information for this purpose. For this you will need to provide us with some of your personal information (name, surname, email address, etc.) so that we can prepare an authorization document for you to sign which is necessary to contact data brokers on your behalf. We may need you to provide any other information required for provision of the services.

The Company does not guarantee the accuracy or completeness of the information found, or the effectiveness of removal requests made to data brokers. It is your responsibility to verify the information and ensure its accuracy.

This service is offered on a subscription basis, and the subscription duration may change periodically. By using this service, you agree to adhere to the relevant subscription terms and fulfill your payment obligations. Your subscription will automatically renew at the end of each subscription period for a similar duration and at the current subscription rate unless you cancel your subscription in accordance with the termination provisions outlined in this EULA. For inquiries or further information regarding subscriptions, renewal, or billing matters, please contact us at legal@weareclario.com.

Regarding termination terms, please refer to section 19 of this Agreement.

Request Processing Time: The time required to process removal requests with data brokers may vary and is beyond our control. The Company will make reasonable efforts to expedite these requests, with an anticipated completion timeframe not exceeding 90 calendar days.

Limitations and Liabilities: We assume no liability for the accuracy, completeness, or timeliness of the information or for the effectiveness of removal requests. We will put our best efforts to assist you in implementing your rights, however, it is possible not all third parties or data brokers will respect the requests sent on behalf of you, that’s why sometimes the implementation of your rights might be not successful.

WE PROVIDE THESE SERVICES ON AN "AS IS" AND "AS AVAILABLE" BASIS AND YOU AGREE THAT ANY USE OF THIS SERVICE IS AT YOUR OWN RISK.

4. MODIFICATION

Licensor reserves the right to modify, add to, discontinue, and/or retire any Services and/or any feature of the Services at any time. Licensor may also modify the terms and conditions that apply to the features that are used buy the User. Licensor shall make reasonable attempts to provide User with notice of such modifications by posting them on its website. Licensor has no obligation to provide direct notice of any such changes.

5. CONSENT TO RECEIVE PHONE CALLS

By accepting this EULA, User consents to receive phone calls from Licensor for the purpose of registration, providing technical support, customer service, and product updates related to the Services. User may withdraw this consent at any time by contacting Licensor in writing.

6. AUTHORIZATION TO ACCESS COMPUTER OR MOBILE DEVICE

User agrees that while using the Services, User is authorizing the Licensor to access and control its computer and/or mobile device via remote access software for the purposes of diagnosis, service, and repair. User further authorizes Licensor to download software (as described further below) and modify any system setting in connection with the Services. Users must provide consent and follow agent instructions to initiate any remote support session.

7. THIRD PARTY SOFTWARE

Licensor may use third-party software components. Notwithstanding the foregoing, some of the third-party materials included in the use of Services may be subject to other terms and conditions. Licensor uses a remote control software LogMeIn® or TeamViewer for logging in Userr’s device. By accepting thus EULA, User shall be automatically agree to the LogMeIn® and TeamViewer Terms & Conditions, EULA and Privacy Policy. User shall not agree to them by separate procedure. Please read LogMeIn®’s Terms of Service and Privacy Policy as well as TeamViewer's End-User License Agreement and Privacy Policy carefully, and if you disagree with them you cannot use our Services.

8. AUTHORIZATION TO ACCEPT LICENSE ON USER’S BEHALF

User acknowledges and agrees that use of all Licensor’s software and third-party software and tools accessed, downloaded or otherwise provided or made available within the Services (collectively "Software") is subject to the license agreements that may appear or be referenced when such Software accessed or downloaded. User hereby agrees that Licensor may download to User's computer or mobile device, as well as utilize Software while performing the Services.

Further, User hereby authorizes Licensor, as User's agent, to accept any applicable third-party license agreements for Software on behalf of the User. Usder agrees that Licensor may, but is not obligated to, remove any Software downloaded to User's computer and/or mobile device during the Services after Licensor has completed or terminated the Services.

In the event Licensor uses any third-party tool(s) in its provision of the Services, Licensor may collect and retain any log files or other transactional data generated by such third-party tool(s). All rights, titles and interests in any log files or other transactional data generated by third-party software utilized in Licensor's provision of the Services shall vest and shall remain with the Licensor. To the extent the foregoing sentence conflicts with the terms of any third party Software license agreement, User hereby irrevocably assigns to Licensor any interest in any log file or transactional data generated.

9. MONITORING OF THE SERVICES

Licensor may monitor and shall record its provisions of the Services, including recording telephone calls and/or online sessions, for purposes of improving customer service, internal training, and internal market research. User hereby grants permission to Licensor to monitor and record the Services including phone calls and to use or disclose any information as necessary or appropriate to satisfy any law, regulation or other governmental requests; to provide the Services to the User; to protect itself or its users; and to enhance the types of Services Licensor may provide to in the future. User agrees that call recording is necessary to maintain the quality of the Services and User shall not opt out of call recording while this Agreement is in effect.

10. MINIMUM TECH AND SYSTEM REQUIREMENTS

PC: Windows 8; 4GB RAM; Dual Core processors.
Mac: OS 10.9 or higher.
Android: 8 or higher.
iOS: 9.0 or higher.
Hardware setup requirements: Cable; Original Install disc.

11. USERS RESPONSIBILITY TO BACK-UP DATA

User agrees that prior to services rendering to User’s equipment, it is the User's responsibility to:

1. Back-up the data, software, information or other files stored on User's computer disk drives, peripherals, MP3 player, DVD player, camcorder, digital camera and/or on any other electronic storage device.
2. Remove all videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media from User's product.
3. User agrees that whether or not User requests back-up services from Licensor and/or its third party service providers, neither Licensor nor its third-party service providers shall be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media.

12. REFUND POLICY

Should you wish to receive a refund, you can review our Refund Policy. Certain refund requests may be considered by the Company on a case-by-case basis and granted at the sole discretion of the Company.

13. PRIVACY

We take your privacy seriously. By using our Services, you agree to our Privacy Policy, which you can read by clicking here.

14. PAYMENT TERMS

User agrees to pay all fees associated with the Services in accordance with the payment terms specified by Licensor. Licensor reserves the right to change the fees for the Service at any time.

15. INTELLECTUAL PROPERTY RIGHTS

The Service and all associated intellectual property rights are owned by Licensor and are protected by applicable copyright, patent, trademark, and trade secret laws. User acknowledges that it is not acquiring any ownership interest in the Service or any associated intellectual property rights under this EULA.

16. DISCLAIMER OF WARRANTIES

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. LICENSOR DOES NOT WARRANT THAT THE SERVICE WILL MEET USER'S REQUIREMENTS OR THAT THE OPERATION OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

17. LIMITATION OF LIABILITY

LICENSOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, LOSS OF BUSINESS, OR ANY OTHER COMMERCIAL DAMAGES OR LOSSES, EVEN IF LICENSOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IT IS THE USER'S SOLE RESPONSIBILITY TO BACK-UP THE SOFTWARE AND DATA THAT IS STORED ON ITS COMPUTERS, HARD DISK DRIVE(S), AND/OR ON ANY OTHER STORAGE DEVICES. WHILE RENDERING THE SERVICES LICENSOR SHALL NOT BE LIABLE AT ANY TIME FOR ANY LOSS, ALTERATION, OR CORRUPTION OF ANY SOFTWARE, DATA, OR FILES AS WELL AS FOR ANY DAMAGES ARISING FROM ANY SERVICES OR SOFTWARE OR OTHER PRODUCT SUPPLIED TO USER. NOTWITHSTANDING ANY LANGUAGE TO THE CONTRARY, LICENSOR'S MAXIMUM LIABILITY TO USER ARISING FROM OR RELATED TO UNDER THIS AGREEMENT SHALL BE LIMITED TO THE SUMS PAID BY USER TO LICENSOR UNDER THIS AGREEMENT DURING THE THREE MONTHS PRIOR TO THE TIME THE CAUSE OF ACTION AROSE.

18. FAIR USE POLICY

Licensor reserves the right to suspend User’s account or limit its access to the Services at its sole discretion, in particular, if there is any rudeness, aggression, threats, spam, and/or other verbal abuse towards the Company’s agents.

19. TERMINATION

This EULA shall remain in effect until terminated by either party for any reason at any time by writing at support@weareclario.com. Licensor may terminate this EULA immediately if User breaches any of its terms or conditions. User agrees that any termination of its access to the Services may be effected upon prior notice and User agrees that the Licensor shall not be liable to User or any third party for any such termination. Upon termination, User must immediately cease all use of the Services and destroy all copies of the software that was in possession of the User and was necessary to render the Services.

20. GOVERNING LAW

This EULA shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this EULA.

Any dispute, controversy or claim arising out of this Agreement or any breach thereof, shall be resolved amicably. In case an amicable settlement cannot be reached, any controversy or claim arising out of or relating to this Agreement, or the breach thereof, shall be determined by arbitration administered by the International Centre for Dispute Resolution® in accordance with its International Dispute Resolution Procedures, as modified by the ICDR® Online Protocol for Manufacturer/Supplier Disputes then in effect (please find the International Dispute Resolution Procedures and the ICDR Online Protocol for Manufacturer/Supplier Disputes at www.icdr.org).

Any arbitration shall be conducted on an individual basis and not on a class-wide basis. The number of arbitrators shall be one.The language used in any arbitral proceedings shall be English.

21. ENTIRE AGREEMENT

This EULA constitutes the entire agreement between User and Licensor with respect to the Services, and supersedes all prior or contemporaneous communications and proposals, whether oral or written, between the parties. If any provision of this EULA is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

You acknowledge that you read this Agreement, understand its clauses, and agree to be bound by its terms and conditions.

22. ACKNOWLEDGEMENT.

You recognize that you have reviewed this Agreement, comprehended its provisions, and consent to be bound by its terms and conditions.

In case of any questions regarding this Agreement, you may contact us at legal@weareclario.com.