Hey there!
Welcome to Clario FAQs!
Got some questions? Well, you’ve come to the right place, because
here are answers to some frequently asked questions.
Got some questions? Well, you’ve come to the right place, because
here are answers to some frequently asked questions.
Remember, you can install the Clario mobile app from the App Store or Google Play.
If you’ve removed Clario from your Mac or smartphone, you can always install it again in the Devices section from your Clario account or with help from our support agents.
You just need to enter your name, a valid email address and create a strong password to set up your Clario account. That’s it!
Create a new password with at least one uppercase character, one lowercase character and one numerical digit. Make sure your password is as strong as possible. I know you’re always told to (!), especially by us, but it really does help keep you safe online.
Each time we ask you about your concerns, you set up protection around each of these areas based on your individual needs.
No. Clario shows you personalized recommendations based on your main concerns. These are selected when you first set up your Clario account. Next time you log in to the application, you’ll see your dashboard and there’ll be no need to go through the personalization steps again.
Although we recommend doing this during setup, if you’re short on time, feel free to hit Skip. Please remember you won’t be able to select your digital concerns after your next login.
If you run into a problem and can’t log into the Clario app or into your account at account.clario.co, then just contact a support agent. You can do this via Clario chat in the app or you can start a chat on the Clario website. We’ll be happy to help resolve your issue. You’ll only need to have the email that you entered during your purchase. If you can’t remember which email you used with Clario, you should be able to find a Clario invoice in the inbox of the email address you used to purchase Clario.
The Combo List is a massive database of email addresses and password pairs illegally obtained from various online systems. You won’t be able to see or open them but you can check if your password was breached by clicking Show details. If your address and password do show up on a Combo List collection, we recommend you change the password associated with your email inbox.
There’s no limit. You can add as many email accounts as you wish and we’ll monitor them all for security breaches.
Once you add and verify your email, Clario will automatically monitor it to make sure your credentials don’t appear in a data breach.
Sure, you can monitor as many emails as you want.
We monitor massive amounts of data breach sources on the dark web as well as open sources to find the latest data breaches. Data breach info can include passwords for your online accounts.
Once you add your email address to Clario. we’ll compare it with all the other addresses to appear when the data breach occurred. This helps us understand if your identity has been compromised.
Virtual Private Network (VPN) works like a wall between you and your internet provider. It secures your connection and masks your online location so you browse the web privately and anonymously. Many Clario areas include VPN so your data stays secure.
Chances are some websites and services may not be accessible if the VPN is on. For instance, users from different countries may see different prices on the same website. These types of techniques are known as 'dynamic pricing'. As a result, many streaming services and online shops have extra protections in place against VPN services. They can detect your VPN and block the web page until you turn it off.
We install anti-malware when setting Clario up. When it’s on, it protects your devices, files, browsing activity and your online banking accounts from cybercriminals. We’ll automatically block malicious apps from harming your files and monitor for unauthorized app access.
Even more importantly, Clario protects you from malware, viruses and adware in real time. So you’ll stay secure when downloading anything, installing a new app, or shopping online.
You’ll need to wait for a short time as we scan your entire system and files. The period of time depends on how many files you have. But if you want to make sure your Mac is safe and secure, it’s worth waiting until the scan is over.
We automatically place any threats we find in a special space isolated from the rest of your Mac (quarantine, in other words). This way, the potentially malicious file can’t affect anything. To see the list of threats found, open your Clario dashboard and go to Device > System security > Anti-malware.
We recommend you review all the found threats. You then decide what to do with them - restore, delete, or review these threats together with your Clario expert. If we’ve marked your personal files as a threat, we recommend you keep them in quarantine or safely delete them.
Yes, you can. Here’s how to do that:
Clario browser extension works in your Chrome or Safari browser to help you browse securely without fear of being targeted by cybercriminals. It blocks tracking requests on any websites you visit as well as the annoying ads you happen to see there. Plus, the latest Clario extension for Chrome also spots unsafe websites before you open them - even in your search results.
Just open Clario and go to Browsing > Web activity, then hit Next. Then, select whether you’d like to get an extension for Safari or Chrome and follow the on-screen instructions.
You can install the Clario extension for Safari 10.x. or later and Google Chrome 65 or later.
Safari: To allow ads on a specific website, please click the Clario icon in the top bar, select Ads to block and switch the toggle off so it becomes gray.
Chrome: To allow ads on a specific website, please click the extension icon in the top-right corner, select We've blocked X ads and switch the On for this website toggle off so it becomes gray. Then hit Refresh to see changes.
Safari: Click on our extension at the top of your Safari window. Then click Trackers blocked (the last one) and switch the toggle off so it becomes gray.
Chrome: Click the extension icon in the top-right corner, select We've stopped X trackers and switch the On for this website toggle off so it becomes gray. Then hit Refresh to see changes.
This option is only available for Google Chrome. So, if you feel like you can trust thet website, we won't check the URL if you notify us about its status. To do so, open the particular website you trust and:
The Safe browsing feature will be turned off for this website.
Some websites might ask you to disable our extension to display their content. This happens as many websites earn money by showing you ads. This is not necessarily bad, it’s a way for the website to monetize content to exist and allow you to use it. If this is a website you regularly visit, you can turn off our extension and keep on reading your favorite content. The choice is totally yours.
You’ll need a subscription to use Clario. This covers up to three devices. This way, you can use Clario on your Mac, iPhone, and Android phone with the same subscription. Our prices start at $15/month unless there’s a special offer or discount available. Please head here to check current pricing.
Just use your Clario account - head to account.clario.co, then log in with the same credentials you use to enter Clario on your Mac. Now go to the Subscription section. Here you'll find details of your subscription coverage, next billing date, as well as the number of devices your plan covers.
We have integrated a friendly human service into the app. This means you can ask any security-related questions 24/7 to our dedicated support team. If you have queries about our features, settings, or anything concerning your security, then we’re here for you. Our security experts can even assist you via remote connection. It's your human right to stay private and secure online. We want to make sure you can.
You can contact us through:
However you connect, we’re ready to give you support 24/7.
We are Clario. We protect your digital life. We’ll safeguard you against online threats, money loss, personal information and online identity breaches. Our 600+ security experts work along with an intuitive Clario app and are ready to help you 24/7. Clario provides a personalized experience by providing recommendations and actions based on your needs and individual security profile. Together, we can connect safely and live freely.
If the Clario installer file won’t open, go to System Preferences > Security & Privacy > General. Next, click the lock sign at the bottom, enter your admin password, and click Open Anyway. If you need help, feel free to contact our customer support. We are here for you 24/7.
As you’re configuring your protection, Clario might ask to install additional helper tools. They help enable services like real-time malware protection to make things way safer when browsing online. So, if you want better protection, install helper tools by entering your Mac password to allow the installation. If you need help, feel free to contact our customer support.
If you didn’t provide necessary permissions, Clario will show this on the dashboard. This means you can install the helper later. But these permissions are crucial to get full protection working.
Need help? Our customer support is here for you 24/7.
Before you do, we’d appreciate it if you contacted us to see if there’s anything we can do to help.
But, if you’re sure you want to uninstall Clario from your iPhone, it’s simple:
We’re sorry to see you go. If there’s any way we can help, just get in touch. To uninstall Clario from your phone, just follow these simple steps:
We’re sorry to see you go. But if you’ve decided you no longer want to use Clario, here’s how to easily uninstall it right from the Clario app:
The method makes sure there are no traces of Clario left on your device after the app has been deleted. We don’t recommend using the classic method of removing Clario by dragging it to Trash (called Bin in the latest macOS) as this won’t completely remove everything or the system extension.
We think we’re doing something special here at Clario and we’d love to tell you more about it. We’ll always value your feedback too, so just get in touch! Message us in chat, drop us a line or email us at hello@weareclario.com. We’re always happy to hear from you.
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