Hey there!
Welcome to Clario FAQs!

Got some questions? Well, you’ve come to the right place, because
here are answers to some frequently asked questions.

  1. 1. Download and install
    • How do I install Clario?
      Here’s how to get all set up:
      1. Go to your mailbox
      2. Open the email sent from Clario
      3. Click the download link
      4. Open Clario from the Downloads folder
      5. Double-click the downloaded file
      6. Follow the on-screen instructions
    • What if the installer file won’t open?

      If the Clario installer file won’t open, go to System Preferences > Security & Privacy > General. Next, click the lock sign at the bottom, enter your admin password, and click Open Anyway.

    • How do I give Clario full disk access?
      1. Go to System Preferences > Security & Privacy > Privacy
      2. Click the lock sign at the bottom
      3. Enter your Mac admin password
      4. Select Full Disk Access from the left panel
      5. Click the '+' sign and select Clario from the list
      6. Hit Quit Now to restart Clario
      7. Done! Now Clario has full disk access.
  2. 2. Get started
    • How do I create my Clario account?
      There are different ways. You can create your account on the Clario official website, inside the Clario desktop app, or by using the iOS mobile app.
      Wherever you create an account, steps are pretty much the same:
      1. Read our Privacy Policy and EULA.
      2. Click Agree if you’re happy
      3. Tell us what we can call you
      4. Type in your email address
      5. Create your account password
      6. That’s it! You’ve got a Clario account.
    • What kind of personal data is needed to create an account?

      To create a Clario account, you just need to enter your name, your valid email address and to create a strong password. That’s it!

    • How do I log in to Clario?
      Here’s how:
      1. Open Clario
      2. Click the Log in button
      3. Enter your email and Clario account password
      4. Hit Next and you’ll get logged in!
    • What if I don’t remember my Clario password?
      Don’t worry! Happens all the time. Follow these simple steps:
      1. Click Forgot Password in the Clario login screen
      2. Enter your email address and click Send Code
      3. Check your mailbox for the latest Clario email
      4. Copy verification code, paste it into clario and hit Next
      5. Enter your new password and hit Next again
    • Create a new password with at least 1 uppercase, 1 lowercase character and 1 digit. Make sure it’s a strong one. I know you’re always told to (!), but it really does help keep you safe online.

    • What exactly is Clario personalization?
      Clario’s personalization helps us provide recommendations tailored to your individual digital security concerns around 6 key areas:
      1. Identity
      2. Browsing
      3. Device
      4. Money
      5. Network
      6. Data
    • Each time we ask about your concerns, you’re setting up protection around each area based on your individual needs.

    • Do I need to set up personalization settings every time I log in to Clario?

      No. Clario shows you personalized recommendations based on your main concerns. These are selected when you first set Clario up. Next time you log in to the application, you’ll see your dashboard and there’ll be no need to go through the personalization steps again.

    • What if I skip the personalization part?

      Although we recommend doing this on setup, if you’re short on time, feel free to hit Skip. But keep in mind you won’t be able to select your digital concerns after your next login.

    • How to install the helper tool?

      As you’re configuring your protection, Clario might ask to install additional helper tools. They help enable things like real-time malware protection, and make things way safer. So, if you want better protection, install helper tools by entering your Mac password to allow the installation.

    • What if I skip installing helper?

      If you didn’t provide necessary permissions, Clario will show this on the dashboard so, you can install helper and grant Full Disk Access later. But these permissions are crucial to get full protection working.

  3. 3. About Clario
    • Identity protection area

      How do I scan my email for data breaches?
      1. Select the Identity area on your dashboard
      2. Add your email address if you haven’t done it yet. Enter your email address and hit Add email
      3. Wait until we scan your email for data leaks
      4. Click Done if no data leaks have been detected.
    • What if my credentials were found in a data breach?
      If your email was found in a data breach, here’re some steps you should take, but remember, we’re here to support you so feel free to get in touch whenever you like:
      1. Hit Get verification code
      2. Go to your mailbox and find the email from Clario with the code
      3. Copy this code, paste into Clario and click Verify email
      4. You’ll see a list of services from which your account data was leaked.
      5. Click the Review Breaches button and go through each data breach manually.
      6. Change your leaked passwords by clicking the Open Website button from the breach list
      7. Hit the Mark as fixed button next to the breach
    • What does the Combo List in my Clario Breach monitor mean?

      A Combo List is a massive database of email addresses and password pairs that have been hacked from various online systems. You won’t be able to see or open them but you can check if your password was breached by clicking Show details. If your address and password do show up on a Combo List collection, we recommend that you change the password associated with your email inbox.

    • How many emails can I check for breaches?

      There’s no limit. You can add as many email accounts as you wish and we’ll monitor them all for security breaches.

    • Do I need to scan my email for breaches or will you do it for me?

      Once you add and verify your email, Clario will automatically monitor it to make sure your credentials don’t appear in a data breach.

    • What about my family members? Can I add their emails too?

      Sure, you can monitor as many emails as you want.

    • How do you check my accounts for breaches?

      We monitor massive amounts of data breach sources that might appear on the dark web as well as open sources to find the latest data breaches. The data breach info can include passwords for your social accounts and other data. Once you add your email address we’ll compare it with all the other addresses that appeared when the data breach occurred. This helps us understand if your identity was compromised.

    • Device protection area

      How can Clario protect my device from malware?

      We install anti-malware when setting Clario up. When it’s active, it protects your devices, files, browsing activity and your money from various cyberthreats. We’ll automatically block malicious apps from harming your files and monitor for unauthorized app access.

      Even more than that, Clario protects you from malware, viruses and adware in real time. So you’ll stay secure when downloading anything, installing a new app, or shopping online.

    • How long does it take to scan my system for malware?

      You’ll need to wait a bit as we’ll scan your entire system and all its files. The time depends on how many files you have. But if you want to make sure your Mac is safe and secure, it’s worth waiting till the scan is over.

  4. 4. Uninstall Clario
    • How do I uninstall Clario?

      We’re sorry to see you go. But if you’ve decided you no longer want to use Clario, here’s how to easily uninstall it right from the Clario app:

      1. Open Clario
      2. Go to the menu bar at the top of your screen
      3. Go to Help > Uninstall Clario
      4. Click Yes in the system window to confirm
      5. Enter your Mac password to remove Clario leftovers and click OK
      6. That’s it! Clario is gone...but you’re always welcome back!
    • The method makes sure there are no leftovers after Clario’s gone. We don’t recommend using the classic method of removing Clario by dragging it to the Trash (called Bin in the latest macOS) as this won’t completely remove all leftovers and the system extension.

  5. 5. Clario service
    • What is the Clario service all about?

      We have integrated a friendly human service right into the app. You can ask any security-related questions 24/7. Queries about features, settings, anything concerning your security, we’re here for you. Our security experts can even assist you via remote connection. It's your human right to stay private and secure online. We want to make sure that you can.

    • How to contact the service team?

      You can contact us through the Clario app using the little chat icon in the top-right corner to start a live-chat with your personal security expert. Also, feel free to email us at hello@weareclario.com. We’re ready to give you a hand 24/7.

    • Who are you?

      We are Clario. We protect your digital life. We’ll safeguard you against online threats, money loss, personal information and online identity breaches. Our 600+ security experts work along with an intuitive Clario app and are ready to help you 24/7. Clario provides a personalized experience by providing recommendations and actions based on your needs and individual security profile. Together, we can connect safely and live freely.

Still curious?

Didn’t find what you were after? There are over 600 of us ready to help you find an answer.

We think we’re doing something special here at Clario and we’d love to tell you more about it. We’ll always value your feedback too, so just get in touch! Message us in chat, drop us a line or email us at hello@weareclario.com. We’re always happy to hear from you.

We’re here for you, 24/7.