We stand with Ukraine to help keep people safe. Join us

Hey there!
Welcome to Clario FAQs!

Got some questions? Well, you’ve come to the right place, because
here are answers to some frequently asked questions.

  1. 1. Download and install
    • How do I install Clario Anti Spy?

    • You can install the Clario Anti Spy mobile app on your iPhone from the App Store.

      1. From the Home screen, tap App Store and go to Apps (at the bottom).
      2. Then tap Search (also at the bottom) and enter Clario. Select the app, tap Get, then Install.
      3. Authenticate with your Apple ID or passcode.
      4. Tap Open from the App store page or simply return to the Home screen and open Clario there.
      5. Enter your email address and tap Log in.
      6. Check your inbox for the email with Clario Email Verification as the subject line.
      7. Then enter the code in the email in the Clario verification form.

    • You can install the Clario mobile app on your Android phone from Google Play.

      1. Open Google Play Store on your device, and tap the search bar at the top.
      2. Then enter Clario, select the app on the results list and tap Install.
      3. Open the Clario app from your home screen.
      4. Enter your email address and tap Log in.
      5. Check your inbox for the email with Clario Email Verification as the subject line.
      6. Then enter the code in the email in the Clario verification form.
    • How do I reinstall Clario Anti Spy?

      If you’ve removed Clario from your smartphone, you can always install it again from the App Store or Google Play. Alternatively, contact one of our support agents for help.

  2. 2. Create an account and log in
    • How do I create my Clario account?

      Your Clario account is created automatically when you subscribe on the Clario website. If you purchased your subscription directly in the Clario Anti Spy app, just hit Sign up in the app after the purchase, then enter your email address there.

    • What kind of personal data do you need to create an account?

      You just need to enter a valid email address to set up your Clario account. That’s it!

    • How do I log in to Clario?
      1. Open the Clario Anti Spy app on your phone
      2. Enter the email address you used to subscribe to Clario.
      3. Tap Log in
      4. Check your inbox for the email with Clario Email Verification as the subject line.
      5. Copy and paste the verification code from the email.
    • How do I use Clario on multiple devices?

      You just need to install the app from the store and log in using your Clario account email address. Easy!

  3. 3. Can’t log into the Clario app
    • If you run into any issues and can’t log into the Clario app, then just contact a support agent. You can do this via Clario chat in the app or you can start a chat on the Clario website. Our team will be more than happy to help resolve your issue. You’ll only need to have the email that you entered during your purchase to hand. If you can’t remember which email you used, you need to search for a Clario invoice in any of your different inboxes.

  4. 4. Clario features
    • Clario Anti Spy is a powerful app designed by cybersecurity experts to address the pressing societal issues of digital spying and stalking. By using this app, you can safeguard your privacy and achieve online peace of mind.

    • Clario Anti Spy provides various security features such as Data Breach Monitor to identify potential breaches and leaked private data, an anti-spy setup that offers step-by-step checklists for basic device protection, notifications for necessary operating system updates, and the functionality to prevent unauthorized access.

    • Additionally, the app includes the Unlock Catcher feature. This discreetly captures photos of anyone who unlocks your phone. It also includes the Spy Cam Detector that shows any possible hidden cameras transmitting data and recording you online, and provides round-the-clock human assistance to address any anti-spy concerns.

  5. 5. Subscription
    • What’s the price for Clario? How much does Clario cost?

      You’ll need a subscription to use Clario. This covers up to three devices. This way, you can use Clario on your iPhone, iPad, Android phone or tablet with the same subscription. Please head here (needs to be updateable according to link changes) to check the current pricing. Alternatively, you can hit Pricing at the top of this page.

    • How to manage my subscription?

      Open Clario Anti Spy on your phone and tap on the gear icon in the bottom right. Tap My Account, then select My Subscription. You'll see the status of your Clario license, the name of the plan, and the cancel option under it.

  6. 6. Clario service
    • What is the Clario service all about?

      We have integrated a friendly human service into our app. This means you can ask any security-related questions 24/7 to our dedicated support team. If you have queries about our features, settings, or anything else concerning your security, then we’re here for you. It's your human right to stay private and secure online. We want to make sure you can.

    • How to contact the service team?

      You can contact us through:

      1. Clario mobile app: tap the chat box at the bottom and start a live chat with your expert
      2. Email: feel free to email us at hello@weareclario.com
      3. Website: click the purple chat icon in the bottom-right corner to start a support agent chat

      We’re ready to give you support 24/7 however you connect.

    • Who are we?

      We are Clario. We protect your digital life. We’ll safeguard you against online threats, money loss, and personal data leaks. Our security experts work along with an intuitive Clario app and are ready to help you 24/7. Clario provides a personalized experience by offering recommendations and actions based on your needs and individual security profile. Together, we can connect safely and live freely.

  7. 7. Uninstall Clario
    • Before you do, we’d appreciate it if you contacted us to see if there’s anything we can do to help. But, if you’re sure you want to uninstall Clario from your phone, it’s simple.

    • How do I uninstall Clario from my iPhone?
      1. Touch and hold the Clario app on the Home screen
      2. Tap Edit Home Screen. Your apps will begin to jiggle.
      3. Tap the X in the top-left corner of the Clario icon, then tap Delete.
      4. Tap Done (on Phone X and later models) or press the Home button (other models).
    • How do I uninstall Clario from my Android phone?
      1. Touch and hold the Clario icon on the main screen.
      2. Tap the Information button next to the Clario icon or drag and drop the icon to the X sign at the top of your screen.
      3. If prompted, tap Delete or Uninstall to confirm.
    • That’s it! Clario is gone from your phone. Keep in mind that removing the app doesn’t affect your subscription. Please remember, you are always free to come back!

Still curious?

Didn’t find what you were after? There are over 600 of us ready to help you find an answer.

We think we’re doing something special here at Clario and we’d love to tell you more about it. We’ll always value your feedback too, so just get in touch! Message us in chat, drop us a line or email us at hello@weareclario.com. We’re always happy to hear from you.

We’re here for you, 24/7.