If you’ve removed Clario from your Mac or smartphone, you can always install it again in the Devices section from your Clario account or with help from our support agents.

You just need to enter your name, a valid email address and create a strong password to set up your Clario account. That’s it!

1. Open Clario
2. Click the Log in
3. Enter your email and Clario account password
4. Hit Next and you’ll get logged in!

1. Click Forgot Password on the Clario login screen
2. Enter your email address, then click Send Code
3. Check your mailbox for the latest Clario email
4. Copy the verification code, paste it into Clario and hit Next
5. Enter your new password and hit Next again

Create a new password with at least one uppercase character, one lowercase character and one numerical digit. Make sure your password is as strong as possible. I know you’re always told to (!), especially by us, but it really does help keep you safe online.

1. Browsing
2. Device
3. Money
4. Network
5. Data

Each time we ask you about your concerns, you set up protection around each of these areas based on your individual needs.

No. Clario shows you personalized recommendations based on your main concerns. These are selected when you first set up your Clario account. Next time you log in to the application, you’ll see your dashboard and there’ll be no need to go through the personalization steps again.

Although we recommend doing this during setup, if you’re short on time, feel free to hit Skip. Please remember you won’t be able to select your digital concerns after your next login.

If you run into a problem and can’t log into the Clario app or into your account at account.clario.co, then just contact a support agent. You can do this via Clario chat in the app or you can start a chat on the Clario website. We’ll be happy to help resolve your issue. You’ll only need to have the email that you entered during your purchase. If you can’t remember which email you used with Clario, you should be able to find a Clario invoice in the inbox of the email address you used to purchase Clario.

Browsing protection area

Virtual Private Network (VPN) works like a wall between you and your internet provider. It secures your connection and masks your online location so you browse the web privately and anonymously. Many Clario areas include VPN so your data stays secure.

1. Open the Clario app: click Finder in your Dock panel, open the Applications folder on the left sidebar and double-click on the Clario icon
2. From the Clario dashboard, go to Browsing > Browsing location > Location restrictions. You'll see the window with a secure connection status.
3. Click the Connect or Disconnect button at the bottom of the screen

Chances are some websites and services may not be accessible if the VPN is on. For instance, users from different countries may see different prices on the same website. These types of techniques are known as 'dynamic pricing'. As a result, many streaming services and online shops have extra protections in place against VPN services. They can detect your VPN and block the web page until you turn it off.

Device protection area

We install anti-malware when setting Clario up. When it’s on, it protects your devices, files, browsing activity and your online banking accounts from cybercriminals. We’ll automatically block malicious apps from harming your files and monitor for unauthorized app access.

Even more importantly, Clario protects you from malware, viruses and adware in real time. So you’ll stay secure when downloading anything, installing a new app, or shopping online.

You’ll need to wait for a short time as we scan your entire system and files. The period of time depends on how many files you have. But if you want to make sure your Mac is safe and secure, it’s worth waiting until the scan is over.

We automatically place any threats we find in a special space isolated from the rest of your Mac (quarantine, in other words). This way, the potentially malicious file can’t affect anything. To see the list of threats found, open your Clario dashboard and go to Device > System security > Anti-malware.

We recommend you review all the found threats. You then decide what to do with them - restore, delete, or review these threats together with your Clario expert. If we’ve marked your personal files as a threat, we recommend you keep them in quarantine or safely delete them.

Yes, you can. Here’s how to do that:

1. Connect an external drive to your Mac
2. Open Clario
3. Select the Device area and go to System security
4. Hit the Anti-malware box
5. Press the Custom Scan box and add the external drive. You can scan a file, folder, several folders, or the entire drive - just select the relevant checkboxes.
6. Click Start scan and wait until it’s completed. This shouldn’t take long.
7. If we find threats, you can select the checkboxes for them and hit Delete in the top-right corner

Clario browser extension works in your Chrome or Safari browser to help you browse securely without fear of being targeted by cybercriminals. It blocks tracking requests on any websites you visit as well as the annoying ads you happen to see there. Plus, the latest Clario extension for Chrome also spots unsafe websites before you open them - even in your search results.

Just open Clario and go to Browsing > Web activity, then hit Next. Then, select whether you’d like to get an extension for Safari or Chrome and follow the on-screen instructions.

You can install the Clario extension for Safari 10.x. or later and Google Chrome 65 or later.

Safari: To allow ads on a specific website, please click the Clario icon in the top bar, select Ads to block and switch the toggle off so it becomes gray.

Chrome: To allow ads on a specific website, please click the extension icon in the top-right corner, select We've blocked X ads and switch the On for this website toggle off so it becomes gray. Then hit Refresh to see changes.

Safari: Click on our extension at the top of your Safari window. Then click Trackers blocked (the last one) and switch the toggle off so it becomes gray.

Chrome: Click the extension icon in the top-right corner, select We've stopped X trackers and switch the On for this website toggle off so it becomes gray. Then hit Refresh to see changes.

This option is only available for Google Chrome. So, if you feel like you can trust thet website, we won't check the URL if you notify us about its status. To do so, open the particular website you trust and:

1. Hit the Clario extension icon in the top-right corner of Chrome
2. Click the Trust this website option at the bottom
3. Hit Refresh to see changes

The Safe browsing feature will be turned off for this website.

Some websites might ask you to disable our extension to display their content. This happens as many websites earn money by showing you ads. This is not necessarily bad, it’s a way for the website to monetize content to exist and allow you to use it. If this is a website you regularly visit, you can turn off our extension and keep on reading your favorite content. The choice is totally yours.

You’ll need a subscription to use Clario. This covers up to three devices. This way, you can use Clario on your Mac, iPhone, and Android phone with the same subscription. Our prices start at $15/month unless there’s a special offer or discount available. Please head here to check current pricing.

Just use your Clario account - head to account.clario.co, then log in with the same credentials you use to enter Clario on your Mac. Now go to the Subscription section. Here you'll find details of your subscription coverage, next billing date, as well as the number of devices your plan covers.

We have integrated a friendly human service into the app. This means you can ask any security-related questions 24/7 to our dedicated support team. If you have queries about our features, settings, or anything concerning your security, then we’re here for you. Our security experts can even assist you via remote connection. It's your human right to stay private and secure online. We want to make sure you can.

You can contact us through:

1. Clario Mac app: just click the little chat icon in the top-right corner to start a live chat with your personal security expert
2. Clario mobile app: tap the Hey! How can we help? box at the bottom and start a live chat with your expert
3. Email: feel free to email us at hello@weareclario.com
4. Website: click the violet chat icon in the bottom-right corner to start chat

However you connect, we’re ready to give you support 24/7.

We are Clario. We protect your digital life. We’ll safeguard you against online threats, money loss, and personal data leaks. Our 600+ security experts work along with an intuitive Clario app and are ready to help you 24/7. Clario provides a personalized experience by providing recommendations and actions based on your needs and individual security profile. Together, we can connect safely and live freely.

If the Clario installer file won’t open, go to System Preferences > Security & Privacy > General. Next, click the lock sign at the bottom, enter your admin password, and click Open Anyway. If you need help, feel free to contact our customer support. We are here for you 24/7.

As you’re configuring your protection, Clario might ask to install additional helper tools. They help enable services like real-time malware protection to make things way safer when browsing online. So, if you want better protection, install helper tools by entering your Mac password to allow the installation. If you need help, feel free to contact our customer support.

If you didn’t provide necessary permissions, Clario will show this on the dashboard. This means you can install the helper later. But these permissions are crucial to get full protection working.

1. Go to System Preferences > Security & Privacy > Privacy
2. Click the lock sign at the bottom
3. Enter your Mac admin password
4. Select Full Disk Access from the left panel
5. Click the '+' sign and select Clario from the list
6. Hit Quit Now to restart Clario
7. Done! Now Clario has full disk access.

Need help? Our customer support is here for you 24/7.

Before you do, we’d appreciate it if you contacted us to see if there’s anything we can do to help.

But, if you’re sure you want to uninstall Clario from your iPhone, it’s simple:

1. Touch and hold the Clario app on the Home screen
2. Tap Edit Home Screen. Your apps will begin to jiggle
3. Tap the X in the top-left corner of the Clario icon, then tap Delete
4. Tap Done (on Phone X and later models) or press the Home button (other models)

We’re sorry to see you go. If there’s any way we can help, just get in touch. To uninstall Clario from your phone, just follow these simple steps:

1. Touch and hold the Clario icon on the main screen
2. Tap the Information button next to the Clario icon or drag and drop the icon to the X sign at the top of your screen
3. If prompted, tap Delete or Uninstall to confirm

We’re sorry to see you go.

But if you’ve decided you no longer want to use Clario, here’s how to easily uninstall it:

1. Quit Clario by pressing and holding Command (⌘) and Q
2. Go to Finder > Applications
3. Drag the Clario icon to Trash (or Bin)
4. Enter your Mac password to remove any Clario leftovers and click OK

That’s it! Clario is gone from your Mac. Please remember, you are always free to come back!